Privacy Policy
Last Updated: October 26, 2023
Your privacy is fundamental to your wellness. At Fox Flow, we are committed to protecting your personal information and being transparent about how we collect, use, and share it. This document outlines our practices to ensure you understand and trust our dedication to your data security while providing you with an exceptional digital wellness experience.
Full Privacy Policy Details
We collect various types of information to provide and improve our services to you:
1.1. Personal Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, password, and date of birth.
- Profile Information: You may choose to provide additional details such as age range, gender, location, and wellness goals.
- Health and Wellness Data: To provide personalized wellness plans, we may collect information regarding your activity levels, dietary preferences, sleep patterns, and self-reported health conditions. This information is highly sensitive and treated with the utmost care.
- Communications: When you contact us through customer support, forums, or feedback channels, we collect the content of your communications.
- Payment Information: For paid services, we collect payment details (e.g., credit card number, billing address) through secure, third-party payment processors. We do not store full credit card numbers on our servers.
1.2. Information We Collect Automatically
- Usage Data: We collect information about your interactions with our platform, such as features used, content viewed, time spent on pages, and search queries.
- Device Information: We may collect data from the devices you use to access Fox Flow, including IP address, device type, operating system, browser type, and unique device identifiers.
- Location Data: With your consent, we may collect general location information (e.g., city-level) for analytics or to tailor content.
We use your information for the following purposes:
- To Provide and Maintain Our Services: This includes creating and managing your account, delivering personalized wellness plans, and providing access to our blog, guides, workshops, and community forums.
- To Improve and Personalize Your Experience: We analyze usage patterns to understand how our services are used and to tailor content, recommendations, and features to your preferences.
- For Communication: We use your contact information to send you updates, service announcements, promotional offers (if you opt-in), and respond to your inquiries.
- For Security and Fraud Prevention: We use data to protect our platform, users, and prevent fraudulent activities.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- For Research and Development: To troubleshoot, analyze data, perform testing, and conduct research to improve Fox Flow's offerings.
We do not sell your personal data. We may share your information in limited circumstances:
3.1. With Service Providers
- We engage trusted third-party service providers (e.g., cloud hosting, payment processing, analytics providers) to perform functions on our behalf. These providers are obligated to protect your data and only use it for the purposes we specify.
3.2. For Legal Reasons
- We may disclose your information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.
3.3. Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
3.4. With Your Consent
- We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
3.5. Aggregated and Anonymized Data
- We may share aggregated or de-identified information that cannot reasonably be used to identify you. This data is used for research, analysis, and marketing purposes.
4. Data Security
We implement a variety of security measures to protect your personal information. These include:
- Encryption: Data transmitted to and from our services is encrypted using SSL/TLS protocols.
- Access Controls: Access to your personal data is restricted to authorized employees and service providers who need it to perform their duties.
- Regular Audits: We regularly review our security practices and update them as technology evolves.
- Data Minimization: We strive to collect only the data that is necessary for our services.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have significant rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete information.
- Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal obligations.
- Object: You can object to the processing of your personal data for certain purposes (e.g., direct marketing).
- Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
- Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 9.
6. Cookies and Tracking Technologies
Fox Flow uses cookies and similar tracking technologies to monitor activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. International Data Transfers
Fox Flow is based in the United States. Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our service, you consent to this transfer of information and acknowledge that your data may be processed in countries with potentially different data protection standards.
8. Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after any modification to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Fox Flow Data Protection Officer
Email: [email protected]
Phone: (512) 659-0312
Address: 1475 Willow Creek Road, Suite 210, Austin, TX, 78746, USA
We will respond to your queries and requests in accordance with applicable data protection laws.